We will beat ANY price Guaranteed business gas, electricity and water
Customer Principles
Our Customers are our only focus
We pay attention to what you say, and we partner with you to create solutions that meet your business needs and expectations. We provide you with a managed experience where deadlines and expectations are met, and a quality product is delivered on time! That is our guarantee!
When we say "partner," we mean it
We will be in there with you, working together to get the results you expect. You'll find no bureaucracy here — just excellent Customer Service! We partner with our Customers to carefully analyze the business and the human aspects of your areas of concern.
What we pride ourselves on
speed
Your time is important so how quickly our customer receives a response to their inquiry or completion of their contract means as much to us as it does you.
Accuracy
Besides being fast, our service should obviously be correct. Our utility experts have the experience and training needed to deliver the best service possible.
clarity
Simplicity is the mother of clarity, but sadly often not receiving the respect it deserves. Talking in a simple manner isn't easy and requires extensive knowledge and training within the industry but that's what we do at Utilities Made Simple for all our customers.
transparency
Knowledge is power - not knowing what is happening or why makes you feel powerless. We help deliver the customers expectation with our open and honest approach.
Friendliness
Our staff are here to serve you to the best of their ability and always willing to help our customer, however small the issue might be.
Efficiency
Your time is money, so we aim to save our customers as much money as possible in the shortest amount of time, so you can continue to run your business.
Flexibility
Here at UMS, we believe the customer experience process should not be followed at all costs, but instead they should provide multiple routes and allow for employees to make the best decision for our customers.